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How do I place my order?

To place an order, go through our curated designs and products. If you find something that you like, add that item to the cart. You can add multiple items to the cart. 

After you are done with selecting the products that you wish to buy, visit the cart and select the checkout option.To proceed further you can log in to your existing account or create a new one. After all this is set, choose the payment method and confirm your order.  

How will I receive my Order?

We have tie ups with all the major carriers, so your order will be delivered to your doorstep. The orders will packed to ensure that your orders reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

An email and SMS will be sent with your order information confirming your order and another email when your order is shipped out.However, the order will be accepted and sent to you once your credit card/ debit card and address details have been approved and verified, unless it’s a COD.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.

For assistance you can write to us at, we will be happy to help you out.

How should I check the status of my Order?  

You can always log in to your account using the ‘Login’ button on the top and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’, type in your Order ID, and check your order status.

After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end.

If you still have apprehensions, write to us at, and your issue will be addressed. 


How do I cancel my order?

COD orders can be cancelled directly from the registered account before it gets shipped.For prepaid orders, please contact our customer care at to cancel the order or put an online request on our website. 

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at Our customer care team will help you out with customized solutions wherever possible.


What payment methods do you accept for international orders?

For International Orders, payments can be done using the PayPal payment gateway.

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?

It means Cash on Delivery is not serviceable by our courier partners at your location postal code but you can always opt for Net Banking or Credit/Debit Card payment options.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi /sales/any other tax is actually borne by GETART. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following: 

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days.

For any further clarification, you can email us on

Do you have a Cash on Delivery (COD) option? Are there any additional charges?

Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. An additional COD charge will be added to your order if you choose the payment mode as Cash on Delivery (COD).


What is the shipping philosophy of GETART?

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in perfect condition on time.

What is the delivery time period?

Orders within India are delivered within 3-7 working days, and International orders are delivered within 10 to 15 working days. Delivery time may vary depending upon the shipping address.  

Do you apply any shipping charges?  

Within India, GETART provides Free Shipping for all orders. For shipping charges anywhere outside India, please contact us on

Do you accept international orders?

Yes, we do accept International orders. You can place the order on the website and use the PayPal payment gatewayShipping charges will be clearly mentioned on the checkout page after you enter your shipping address before making the payment.For any other queries, please write to us at

Return & Exchange Policy

Customers can return their order within 14 days of the order delivery.

All returns must be in unused condition with all original tags and packaging intact.

The product amount will be credited back to your account, once we have received the products and quality check is done.

In case of an exchange, we will ship your exchanged product as soon as we receive the returned item in acceptable condition.


What are the terms and conditions for refund?

You can ask for an online refund against any of your orders within 14 days of its date of delivery

All online refunds will be credited to your  account within 48 hours.

For any other requests or queries regarding this, kindly write to us at

I haven't received my refund yet. What should I do?

We update our customers through emails once we initiate the online refund procedureIf our last email states that we have initiated the online refund procedure, kindly wait for the process to completeFor queries you can write to us at


Do you take Bulk Orders?

Yes, we do. You can mail us with your order and design details at .

We can work out a spiffy discount for you depending on your quantity.

You can check out our Bulk/ Custom Orders page for more details.

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on 'Forgot Password' option and we will send password reset link on your email address registered with us.

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately, no. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues and would like to replace/ return the product(s).

Is there any trial then purchase option available?

Since we sell only on our online store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries please write to us at

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order online. You can place a separate order and we will try our best to deliver the orders in one package.


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